DESCRIPTIONS
All pictures and illustrations used on this site are for illustrative purposes only and show or represent the product described as accurately as possible … however, where product illustrations are unavailable or unsuitable, we reserve the right to substitute an alternative picture which most closely resembles that product.
We endeavour to provide accurate material descriptions, sizes, heights and weights of all our products, however due to the constant development of the products we supply, we cannot guarantee absolute accuracy and such information should be treated only as a guide.
PRICES & PAYMENT
All prices shown on our website include vat. The total price shown in your shopping cart when checking out is the price you will be charged. When paying for your goods by credit card, your card details are encrypted for total security, and emailed to us along with your order. Please note this is not an automatic payment debiting site… we process all payments manually prior to dispatch of your order. A full vat invoice will be posted to you at the time of dispatch and will arrive separately from your goods. You may pay for your order by cheque, however we cannot dispatch any goods until cleared funds arrive in our bank account, therefore an extended delivery time must be anticipated.
At A.D.Y ELECTRICS we understand that speedy efficient delivery is expected by all of our customers and experience has shown us that you need to know the exact day on which your order will arrive. For this reason your order will only be dispatched after we have agreed a convenient day on which you will be available at the delivery address to inspect and sign for your goods.
Most items offered on our site are available which are delivered by Royal mail parcels and take 2 - 3 days. We will endeavour to notify you quickly should any items on your order be out of stock and subject to delivery delays.Please note our free delivery service applies to any weekday you wish to nominate, between the hours of 8.30am to 6.00pm only.....
Saturday deliveries, before noon or before 10.30am deliveries are no problem as are deliveries to offshore UK islands and Ireland, however we have to make an extra charge for these premium services.... our sales team will be pleased to quote you for your specific delivery requirements. When your goods arrive it is important that you check that the items are in good condition and the quantity of items received corresponds to the quantity you are signing for. In the unlikely event that your goods have been damaged in transit, you must refuse the delivery and contact our sales team immediately in order that we may dispatch a replacement quickly and minimise your inconvenience. Please inform us promptly of any shortages so that we may take the matter up with our couriers and trace the missing items. We must emphasise the importance of checking your goods thoroughly at the time of delivery as you are signing for them in good condition…. Please make sure they are.
Signing "Unchecked", "Not Checked" or similar is not acceptable.
Once a specific delivery day has been agreed, we will make every reasonable endeavour to ensure your goods arrive on that day, however we shall not be held liable for any consequential losses, damages or expenses incurred by you the purchaser or any third party arising directly or indirectly out of late or non delivery of your order or part thereof.
Title and risk in the goods shall pass to you the purchaser upon delivery and receipt by our courier of a signed delivery note.
Please understand that items ordered and delivered, but refused at the point of delivery for reasons such as " too heavy", " too long", " too short" or "not suitable" will only be credited when the item is returned to us by our courier in an undamaged & saleable condition. The cost of the goods will then be credited in full, less the cost of return carriage to our warehouse..... please therefore, check all sizes, weights & descriptions carefully prior to ordering.
RETURNS POLICY
If for whatever reason you wish to return an item, you may do this at any time up to 14 days after receiving the goods* for a full refund. You must inform us in writing or by email of your intention to return the goods within this 14 day period and return the goods undamaged, in their original packaging and in a saleable condition together with the sales receipt, ensuring that the goods are adequately insured during their return journey. You the purchaser will be responsible for return carriage costs, unless the returned goods prove defective or faulty through no fault of your own, in which case we will refund the return transport costs in full. Only after we receive the returned goods in a saleable condition can we refund the value of the goods in full.
*Please note this applies to standard stock items. please check suitability of these items carefully before ordering, as re-stocking, delivery and collection charges will apply if you need to exchange these items.
CANCELLATION
You may cancel your order at any time prior to dispatch by phone or email quoting your order no.
